308 Privacy Policy — How We Protect Your Data
User privacy is our priority. This policy explains what information 308 collects, how it is used, and your rights as a Malaysian user to control your personal data.
Effective Date: 1 January 2026
Types of Information We Collect
When you register or use the 308 platform, we collect several categories of information to ensure our services function correctly and securely for all users.
Full name, date of birth, email address, phone number, and encrypted password. Identity verification documents may be requested for compliance with Malaysian law.
Device type, operating system, browser version, IP address, and session data. This information is used to detect unauthorised access and improve platform performance across different devices.
Records of deposit and withdrawal transactions in MYR (RM), payment methods used such as FPX or e-wallets, and transaction reference numbers. Full card details are not stored on our servers.
Pages visited, games played, session duration, clicks, and navigation patterns within the platform. This data is used to enhance the user experience and suggest relevant content.
How Your Information Is Used
308 uses the information we collect solely for purposes related to providing and improving our services to Malaysian users. We do not sell your personal information to any third party for marketing purposes.
The primary purposes for which we use your data include:
- Account management: To register, verify your identity, process MYR deposits and withdrawals, and manage login sessions securely.
- Platform security: To detect suspicious activity, prevent fraud, and ensure only authorised users can access their accounts.
- Service improvements: To analyse usage patterns, improve interface design, and introduce new features that meet the needs of local users.
- Service communications: To send notifications related to transactions, security updates, and policy changes that require your attention.
- Legal compliance: To meet Malaysian legal obligations, including anti-money laundering requirements and age verification.
Cookie Usage & Session Tracking
308 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored in your browser when you visit our website.
Types of cookies we use:
- Session cookies: Maintains your login status during an active session and is automatically deleted when you close your browser.
- Preference cookies: Stores your language settings and display preferences so you don't have to reconfigure them each time you visit the platform.
- Analytics cookies: Helps us understand how users interact with the platform for internal improvement purposes only.
- Security cookies: Used to detect unauthorised access attempts and protect the integrity of user sessions.
You can manage cookie settings through your browser preferences. However, blocking all cookies may affect certain features on the 308 platform.
Data Storage, Security & Third-Party Sharing
How Your Data Is Protected
All personal data collected by 308 is stored on servers protected by continuous SSL encryption. Access to this data is restricted to staff who require it to carry out their duties.
Transaction data in MYR is retained for the period required under Malaysian law. Data that is no longer needed will be deleted or anonymised in accordance with our internal procedures.
Third-Party Sharing
308 does not sell or rent users' personal information to outside parties. In certain situations, information may be shared with:
- Payment service providers that process MYR transactions on our behalf, bound by strict confidentiality agreements.
- Malaysian authorities where required by law or court order.
- Technical infrastructure providers that help us operate the platform, held to equivalent data protection standards.
Your Rights as a User & How to Contact Us
As a 308 user, you have full rights over your personal data. We are committed to respecting and facilitating the exercise of these rights.
Request a copy of the personal information we hold about you.
Request corrections to any inaccurate or outdated information.
Request deletion of your data under certain circumstances after your account is closed.
Object to the processing of your data for marketing or analytics purposes.
Changes to This Privacy Policy
308 reserves the right to update this privacy policy from time to time to reflect changes in our practices or Malaysian legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email. Continued use of the platform after the effective date of such changes constitutes your acceptance of the updated policy.
To exercise any of the above rights, or if you have any questions regarding the privacy of your data, please contact the 308 support team through the available channels after logging into your account, or send your enquiry to our support email.
Privacy support email: [email protected]